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What Does A Dispatcher Do?

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A Dispatcher is also known as a Public Safety Telecommunicator or a PST.

A professional Public Safety Telecommunicator is a highly responsible, multi-functional public servant who must handle many tough requirements, often in crises. 

Here is a sample of some elements that are part of the CCSO PST’s job:

  • Operate telephone, radio and computer equipment, usually concurrently
  • Answer 9-1-1 emergency calls and public inquiries, and dispatch police, fire and medical units
  • Routine and high-stress call taking and dispatching
  • Works three 12-hour shifts concurrently, followed or started by a 6-hour shift as part of a team
  • Available during times of emergencies such as hurricanes
A career as a PST offers many personal rewards, some of which are intangible, such as:
  • Satisfaction that you provide a vital service to the public
  • Awareness that citizens rely on you as the first “First Responder” to their calls for help.
  • Promote the protection and preservation of life, property, and community security.
  • Knowledge that you serve in a profession that is growing in national recognition.